Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Disclaimer
Updated at 2022-03-09
Baldr hereby grants you access to baldr.se (“the Website”) and invites you to purchase the services offered here.
Definitions and key terms
To help explain things as clearly as possible in this Disclaimer, every time any of these terms are referenced, are strictly defined as:
-Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Baldr AB, (ALMVÄGEN 54, 187 34 Täby, Stockholms län) that is responsible for your information under this Disclaimer.
-Service: refers to the service provided by Baldr as described in the relative terms (if available) and on this platform.
-Website: Baldr."’s" site, which can be accessed via this URL: baldr.se
-You: a person or entity that is registered with Baldr to use the Services.
Limited liability
Baldr endeavours to update and/or supplement the content of the website/app on a regular basis. Despite our care and attention, content may be incomplete and/or incorrect.
The materials offered on the website/app are offered without any form of guarantee or claim to their correctness. These materials can be changed at any time without prior notice from Baldr.
Particularly, all prices on the website/app are stated subject to typing and programming errors. No liability is assumed for the implications of such errors. No agreement is concluded on the basis of such errors.
Baldr shall not bear any liability for hyperlinks to websites or services of third parties included on the website/app. From our website/app, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’.
Please be also aware that when you leave our website/app, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their "Terms of Service" before engaging in any business or uploading any information.
Links to Other Websites Disclaimer
This Disclaimer applies only to the Services. The Services may contain links to other websites not operated or controlled by Baldr. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy and Terms of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Errors and Omissions Disclaimer
Baldr is not responsible for any content, code or any other imprecision.
Baldr does not provide warranties or guarantees.
In no event shall Baldr be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. Baldr reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.
General Disclaimer
The Baldr Service and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied. Baldr is a distributor and not a publisher of the content supplied by third parties; as such, Baldr exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the Baldr Service. Without limiting the foregoing, Baldr specifically disclaims all warranties and representations in any content transmitted on or in connection with the Baldr Service or on sites that may appear as links on the Baldr Service, or in the products provided as a part of, or otherwise in connection with, the Baldr Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by Baldr or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, Baldr does not warrant that the Baldr Service will be uninterrupted, uncorrupted, timely, or error-free.
Copyright Disclaimer
All intellectual property rights concerning these materials are vested in Baldr. Copying, distribution and any other use of these materials is not permitted without the written permission of Baldr, except and only to the extent otherwise provided in regulations of mandatory law (such as the right to quote), unless otherwise stated for certain materials.
Testimonials Disclosure
Any testimonials provided on this platform are opinions of those providing them. The information provided in the testimonials is not to be relied upon to predict results in your specific situation. The results you experience will be dependent on many factors including but not limited to your level of personal responsibility, commitment, and abilities, in addition to those factors that you and/or Baldr may not be able to anticipate.
We will give honest testimonials to our visitors regardless of any discount. Any product or service that we test are individual experiences, reflecting real life experiences. The testimonials could be displayed on audio, text or video and are not necessarily representative of all of those who will use our products and/or services.
Baldr does not guarantee the same results as the testimonials given on our platform. Testimonials presented on Baldr are applicable to the individuals writing them, and may not be indicative of future success of any other individuals.
Please don’t hesitate to contact us if you would like to know more about testimonials, discounts, or any of the products/services that we review.
Your Consent
We've updated our Disclaimer to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our website/app, registering an account, or making a purchase, you hereby consent to our Disclaimer and agree to its terms.
Changes To Our Disclaimer
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Disclaimer. If you do not want to agree to this or any updated Disclaimer, you can delete your account.
Contact Us
Don't hesitate to contact us if you have any questions regarding this Disclaimer.
-Via Email: store@baldr.se
-Via Phone Number: 0760000820
-Via this Link: https://baldr.se/contact
-Via this Address: ALMVÄGEN 54, 187 34 Täby, Stockholms län